It was 8:39 a.m. on New Years Day and I woke up looking at the clock and realized that I was supposed to start work in 21 minutes. As upset as I was, I rushed out the door and managed to make it to work just on time. I was unsettled all day and after work I found the need to check online as to why my iPhone was not working. It was comforting to know that I was not the only one facing the problem, apparently there are millions of iPhone users who are disgruntled by the glitch in the software. Most surprisingly the glitch’s popularity stemmed through millions of Tweets on Twitter about how people’s iPhone alarms did not go off.
The root of the problem seemed to be a glitch in the alarm settings and the only way to fix was to set a recurring alarm, which means you choose the days you would like the alarm to repeat itself rather than setting repeat to never. However the technology giant promises the public that as of Jan. 3 the alarms should resume working. This itself has been the third alarm failure crisis from the product. Another problem arose during Daylight Savings Time in Europe, when iPhone alarms did not recognize the time change and went off an hour late.
I am glad that I was fortunate enough to have made it on time to work, despite my alarm not going off. But there are millions of people who have lost money and time because of this glitch. There are families who missed flights, tours, meetings, and other once in a lifetime opportunities because of Apple. What responsibility does Apple have for their losses? Should the victims of this bug be reimbursed by Apple?
For a full list of complaints visit: http://discussions.apple.com/thread.jspa?threadID=2702635&tstart=0
