Capital One customers are still left without any answers for days after they started reporting issues about their paychecks and other account features. As frustrations grow, the company has apologized for the inconvenience but has not yet fully restored its services.
According to a statement released Friday morning, Capital One was working closely with its third-party vendor to ensure customers that the issue was being resolved. They stated that “system restoration is underway but is not fully operational yet,” and “We apologize to our customers for this continued inconvenience.”
The problems started earlier this week when the bank realized it was having trouble making deposits and processing payments for its retail, business, and institutional customers. Customers began to crowd social media and web forums as of 9 a.m. Friday, *Down Detector* tracked nearly 4,000 reports. Most, that is, 91%, were deposit-related.
To USA TODAY: FIS Global, the service provider of Capital One, was contacted by *USA TODAY* on Friday morning. FIS Global said in the middle of Friday morning that it restored access to the applications affected by the power outages. The company also assured affected clients that it was working to finalize transactions submitted while the system was down, continuing with most, if not all, processing expected to be completed before the end of the day.
In the days that followed, frustrations on the part of Capital One customers continued to grow. On Thursday, the new update was posted to X, where the company vaguely accepted the inconvenient nature of this situation and pleaded for more patience as it worked to bring things back. Responses from angry customers soon followed on the post; understandably, most were pitching a fit about the delayed response.
“It is a temporary issue,” said Capital One in an interview with customers. However, it’s been three days now (as of Saturday, January 18th), and it’s raised more of a question as to how temporary the disruption is. While Capital One continues to restore service, customers are left jobless as they wait for their paychecks, direct deposits, and payments. The company apologized for the inconvenience, and it remains to be seen how long it will take to fully restore service.
Right now, there is nothing but frustration and growing doubt among many Capital One users as to when they will have access to their finances.